Welcome to GoatKits (“GoatKits”, “we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our Website www.goatkits.in (“Website”) or interact with us through other channels.
By accessing or using our Website, placing an order, or communicating with us, you agree to the practices described in this Privacy Policy, along with our Terms & Conditions and Security Policy.
If you do not agree with any part of this Policy, please discontinue use of our Website and services.
Scope & Applicability
This Privacy Policy applies to:
Visitors to our Website
Customers who purchase products from GoatKits
Users who contact us via email, WhatsApp, social media, or other channels related to GoatKits
It does not apply to third-party websites, platforms, or services that we do not own or control.
Information We Collect
We collect different types of information to provide and improve our services.
2.1 Information You Provide Directly
When you use our Website or communicate with us, you may provide:
Contact Information
Name
Email address
Phone number / WhatsApp number
Shipping and billing address
Account Information
Login ID/username
Password (stored in encrypted form)
Order & Transaction Details
Products purchased
Order history
Payment method details (limited)
Invoice and billing data
Customization Inputs(if applicable)
Names, numbers, and other text you ask us to print on jerseys or merchandise
Communication Data
Emails, WhatsApp messages, or inquiries you send to us
Feedback, reviews, ratings, and survey responses
We do not collect any highly sensitive personal data, such as financial account numbers or Aadhaar numbers, beyond what is necessary for order processing.
2.2 Information Collected Automatically
When you visit or use our Website, we may automatically collect certain information, including:
Device & Browser Information
IP address
Browser type and version
Device type, operating system
Usage Data
Pages visited, time spent on pages
Clicks, scrolls, navigation paths
Referring URL (how you reached the Website)
Cookies & Similar Technologies
Session cookies to keep you logged in and maintain your cart
Preference cookies to remember your choices
Analytics and marketing cookies (where applicable)
You can manage cookies through your browser settings, but certain features of the Website may not function properly if cookies are disabled.
2.3 Information from Third Parties
We may receive limited information about you from:
Payment Gateways– Payment status, transaction reference, but not your full card details.
Analytics & Marketing Platforms– Aggregated data on Website usage, campaign performance.
How We Use Your Information
We use your personal information for the following purposes:
3.1 To Provide and Fulfill Orders
Process and confirm your orders
Arrange shipping and delivery
Provide invoices and purchase confirmations
Manage returns, refunds, and customer support
3.2 To Manage Your Account
Create and maintain your customer account
Allow you to view order history and saved addresses
Help you reset passwords and secure your account
3.3 To Communicate with You
Respond to your queries via email, WhatsApp, or other channels
Send order updates, shipping notifications, and support messages
Send important service or policy-related notifications
3.4 To Improve Our Website & Services
Analyze usage patterns and Website performance
Fix bugs and enhance user experience
Develop new products, features, and offerings
3.5 Marketing & Promotions (Where Applicable)
Inform you about offers, new arrivals, and promotions
Show relevant ads or remarketing content (where implemented)
You can opt out of marketing communications at any time by using the unsubscribe link in emails (if available) or by writing to us at [email protected].
3.6 Legal & Security Purposes
Detect and prevent fraud, abuse, or misuse of our services
Comply with legal obligations and respond to lawful requests
Enforce our Terms & Conditions and protect our rights, property, and safety
Legal Basis for Processing (Where Applicable)
Depending on applicable laws, we may process your personal data based on:
Your consent (e.g., for marketing communications, optional data)
Performance of a contract (e.g., fulfilling your order)
Compliance with legal obligations (e.g., tax, accounting requirements)
Legitimate interests (e.g., improving our services, preventing fraud), where such interests are not overridden by your rights and interests
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Keep you logged in and maintain your shopping cart
Remember your preferences (such as language or region)
Analyze how visitors use our Website
Support security functions and prevent fraud
You can set your browser to refuse cookies or alert you when cookies are being sent. However, if you block or reject cookies, some parts of the Website may not function properly.
How We Share Your Information
We do not sell your personal information. However, we may share your information with:
6.1 Service Providers
Trusted third parties who help us operate our business and deliver services, such as:
Payment gateways and banks
Courier and logistics partners
Website hosting and IT support providers
Analytics, marketing, and email service providers
These service providers are given access to personal information only to perform specific tasks on our behalf and are obligated to protect it and not use it for other purposes.
6.2 Legal & Regulatory Authorities
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:
Comply with a legal obligation or government request
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Website
Protect the personal safety of users or the public
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will continue to protect your data and notify you, where required by law.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
Providing products and services
Complying with legal, accounting, or reporting obligations
Resolving disputes and enforcing agreements
The retention period may vary by data type. Once data is no longer required, we will delete, anonymize, or securely store it in accordance with applicable laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Secure servers and SSL/TLS encryption
Restricted access to customer data on a need-to-know basis
Encrypted storage of passwords
Regular updates and security monitoring
However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.
For more details, please refer to our Security Policy.
Your Rights & Choices
Depending on applicable laws, you may have certain rights regarding your personal information, including:
Access– To request details of the personal data we hold about you.
Correction– To request correction of inaccurate or incomplete information.
Deletion– To request deletion of your personal data, subject to legal and contractual restrictions.
Restriction– To request restriction of processing in certain circumstances.
Objection– To object to certain types of processing (for example, direct marketing).
Withdrawal of Consent– Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, you can contact us at [email protected]. We may need to verify your identity before we can respond to your request.
Children’s Privacy
Our Website and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18.
If you believe that a child has provided personal information to us, please get in touch with us so we can take appropriate steps to delete such information.
Third-Party Websites & Links
Our Website may contain links to third-party websites or services (such as payment gateways, courier tracking pages, or social media platforms). We do not control and are not responsible for:
The content, privacy policies, or practices of such third parties.
We encourage you to review the privacy policies of those websites before providing any personal information.
International Data Transfers (If Applicable)
If any of our service providers or servers are located outside India, your personal information may be transferred to and processed in a country with different data protection laws.
We will take reasonable steps to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable law.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Updates in technology or legal requirements
Enhancements to our Website or services
Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, you can contact us at:
In accordance with applicable laws, if you have any complaints or grievances regarding the processing of your personal information, please get in touch with us.
